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LAS TRES LUCES HOTEL SA with CIF A36681211 in compliance with Article 10 of the LSSICE informs you that the company is registered in the Register of Pontevedra, residing at Rua Cuba, 19 36204, (hereinafter Tres Luces).
You can contact us at Tel. +34 986412265 and through the email address reservas@hotel3luces.com
The mentioned mercantile is the owner of the domain name hotel3luces.com and the Internet page accessed through this domain: hotel3luces.com
The terms 'You' and 'User' are used here to refer to all individuals and/or entities that for any reason access this Web site.
Three Lights makes available through hotel3luces.com information and services related to our hotels such as online room reservations, pre-booking service, hotel locator, rate locator, pre-booking of rooms and conventions, customer service and job board. (hereinafter "the services").
The use of the page and/or its services, will imply the full and unreserved acceptance, and the validity, of each and every one of the General Conditions included in the last updated version of these rules of use, so the user must be aware of the importance of reading them every time he visits our website. The access and/or use of certain services offered to the users (from now on the user) in hotel3luces.com, can be subject to certain conditions that, depending on the cases, substitute, modify and/or complete these rules of use, so the user, before the access and/or use of these services and contents, has to read and accept these conditions.
2.1 The user undertakes to use the website hotel3luces.com and those services made available through it, in accordance with the Law, morality, good customs and public order, as well as with the provisions of these rules of use. Consequently, you are obliged not to use the website hotel3luces.com or its services for illicit purposes or effects and/or contrary to what is established in these rules of use, harmful to the rights and/or interests of third parties or that, in any way, may damage the website hotel3luces.com and/or its image, prevent its normal use, or the services accessible through it, by the rest of the users.
2.2 Tres Luces may, for greater flexibility in the operation of hotel3luces.com and for the benefit of users, unilaterally modify, at any time and without prior notice, the services provided or any substantial aspect of this page, or the operating, technical and use conditions of the services of hotel3luces.com. Similarly, users, in order to improve the service and establish an optimal level of quality, the ultimate goal of Tres Luces, may suggest those modifications that they deem useful, contacting those responsible for the page through the email address reservas@hotel3luces.com
2.3 Users of hotel3luces.com should observe any instruction that, through e-mail, hotel3luces.com or, Tres Luces or its staff, duly authorized, impart.
At Tres Luces we follow a policy of "permission marketing", so we ask for your consent regarding commercial communications by electronic means that we can send. We inform you, in accordance with the provisions of Articles 20 and 21 of the LSSICE, that the data you provide us with will be used to carry out these commercial communications about our services that may be of interest to you, for which purpose you give your consent to the sending of electronic commercial communications (E-mail, SMS, etc...) for all the products and services we offer, as well as others related to the hotel, travel, gastronomy and leisure sector. Likewise, we inform you that the personal data you provide us with may be transferred to companies of the Sercotel Group of which we are associated for the above mentioned purposes.
All the companies of the Sercotel Group and associates are referenced in point 14.
This is without prejudice to your right to revoke your consent to receive commercial communications at any time by writing to the above address or to the following e-mail address reservas@hotel3luces.com.
For non-compliance with any of the General Conditions of Use established in this document. For failure to comply with the law, morality, and public order, and in particular, but not limited to, the use of the Web or our services is not allowed to include (i) material that infringes copyright not duly authorized, or that infringes any other right of intellectual property, (ii) material offensive or that threatens public safety and national defense, (iii) material which advocates terrorism, racism, or other discriminatory conduct on the grounds of race, sex, religion, opinion, nationality, disability or any other personal or social circumstance, (iv) material which attacks youth and children, in particular pornographic material, especially material which attacks minors, (v) material which is threatening, defamatory or incites to violence.
In accordance with the provisions of the LSSI, Three Lights will proceed to the interruption of service as soon as it has effective knowledge that there is some illegal activity or damage to property or rights of third parties.
Tres Luces reserves the right to modify unilaterally and without notice, any of the terms and conditions of these Rules of Use, in the terms and conditions it deems appropriate, informing users of the modifications made through hotel3luces.com
All the information contained in hotel3luces.com, its graphic design and the code in HTML, JAVA, JAVA Script or Active X language, is protected by copyright or other intellectual property protection rights. These rights belong exclusively to Tres Luces or its licensors. Internet users who access this website may view the information contained therein and make downloads or private reproductions on their computer system, provided that the elements reproduced are not subsequently transferred to third parties or installed on a server connected to the Internet or a local network. Notwithstanding the provisions of these Rules of Use, it is not allowed the distribution, modification, transfer, public communication, reproduction or any other act of part or all of the information published in hotel3luces.com, without prior authorization of Tres Luces.
The user, must use the content and information collected in hotel3luces.com, in a diligent, correct and lawful, and specifically, only for personal and non-commercial use, provided that it does not remove or modify the content or any mention of sources, copyright and other data identifying the rights of Three Lights or third parties, ie respecting its original form. Any reproduction or copying, distribution or publication of any kind of the content of the information published in hotel3luces.com without prior written permission of Tres Luces is prohibited. Authorization for reproduction may be requested at the email address reservas@hotel3luces.com
In the event that any user or third party considers that any of the existing content in hotel3luces.com has been introduced in the same with violation of copyright or other rights of intellectual property protection, please inform Tres Luces of this circumstance, sending notification to the email address reservations@hotel3luces.com, including at least the following: a) Name, address, telephone number and e-mail address of the claimant. b) Details of the owner of the copyright or other rights of intellectual property protection that may have been infringed. c) Indication of the infringed content and location on the website hotel3luces.com d) Declaration that the introduction of the content has been introduced without the express permission of the owner of the copyright or other intellectual property rights. Without prejudice to the above, Tres Luces reserves the right to defend itself against claims based on current regulations on publicity and copyright or other intellectual property protection rights.
7.1 In the case of hotel3luces.com refers through links to advertising or third party websites, Tres Luces is not obliged to control and does not previously control, approve or make its own the services, content, data, files, products and any kind of material on the website or websites of third parties, so Tres Luces will not respond, under no circumstances, the legality of the contents of said page/s, being the exclusive responsibility of the third party, by way of example and not limitation, the respect of the legality, morality, good customs and public order, of the contents, as well as the fact that they do not infringe any third party rights. The existence of a hyperlink does not presuppose a relationship of any kind between Three Lights and the owner of the website where it is established.
7.2 Those users or third parties who intend to establish a hyperlink with the page hotel3luces.com, must ensure that the hyperlink only allows access to pages or services of the page hotel3luces.com, but does not make, in an enunciative but not limiting way, reproduction of contents, deep-links, browsers, inaccurate or incorrect statements, about the contents or the web page of hotel3luces.com Except for those signs that are part of the hyperlink, the user will guarantee that the web page in which the hyperlink is established will not contain brands, commercial names, establishment signs, denominations, logos, slogans or any type of distinctive sign belonging to Three Lights.
8.1 Tres Luces does not guarantee the reliability, availability or continuity of the operation of its website or the products or services made available to the user, so it excludes any liability for damages of any kind that may be due to the lack of availability, reliability or continuity of its website or its services, although it will try to provide, to the extent of its possibilities, technical assistance to the person concerned.
Tres Luces will not be responsible for the interruption of the service, suspension, temporary fall of the server or termination of the information or services nor for the possible omissions, loss of information, data, configurations, improper access or breach of confidentiality that have their origin in technical problems, communications or human omissions caused by third parties or not attributable to Tres Luces.
8.2 Tres Luces is not obliged to control, and does not control in advance, the absence of viruses or elements in the contents, which could produce alterations in the software or hardware of the users or people who visit the pages, and therefore will not be responsible for damages of any nature that could be derived from them.
8.3 Tres Luces is not obliged to control and does not control in advance, approve or make its own the services, content, data, files, products and any kind of material on the website or websites of third parties, so Tres Luces is not responsible under any circumstances for the legality of the contents of its website, being the sole responsibility of third parties, including but not limited to, respect for the legality, morality, decency and public order of the contents, and that they do not infringe any rights of third parties. In accordance with the LSSICE, Tres Luces will not be responsible for the information to which we may refer you if we do not have effective knowledge that the activity or information to which we refer you is illicit or injures property or rights of third parties. It will be understood that there is "effective knowledge" according to the LSSICE when a competent body has declared the unlawfulness of the data, ordering its withdrawal or preventing access to them, or had declared the existence of the injury and Tres Luces knew the corresponding resolution.
8.4 Tres Luces is not obliged to control and does not control or guarantee the reliability, availability or continuity of operation of products or services made available to the user by third parties outside hotel3luces.com so it excludes any liability for damages and / or losses of any kind that may be due to the lack of availability, reliability or continuity of its website or its services. The user will be responsible for damages of any kind that Tres Luces could suffer as a result of the breach by third parties.
If one of the stipulations of these Rules of Use is declared null and void or inoperative, the rest of the Conditions will remain in the agreed terms. Three Lights undertakes to replace the stipulation affected by the nullity, coming as close as possible to the intention initially pursued by the parties.
Tres Luces has defined its data protection policy in accordance with the provisions of Regulation EU 2016/679 (General Regulation on Data Protection) regarding the data that you freely and voluntarily provide through our website. To consult our policy, click hereclick here.
The applicable law in the event of any dispute or conflict of interpretation of the terms that make up these Conditions of Use, as well as any issue related to SERCOTEL's services, will be Spanish law.
For the resolution of any dispute that may arise from the use of the website and/or its services, the parties agree to submit to the jurisdiction of the judges and courts established in the regulations on procedural matters and/or consumers and users in the event of being a consumer. If this is not the case, it is agreed to submit to the judges and courts of the city of Barcelona.
The User may submit to SERCOTEL his complaints, claims or any other comment he may wish to make through the contact details provided at the beginning of these Conditions.
For his claim, he may use the form attached to these general conditions or, write the letter he deems appropriate, using as many sheets as he deems necessary. Download it here.
The maximum period for resolution will be 30 days from the day following the presentation of the complaint. Once this period has elapsed, without the complaint having been resolved, it will be understood that it has been rejected for the appropriate purposes. All of the above is in accordance with the provisions of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.
When checking in, the reception staff will require the customer to present a credit card of his/her ownership for the sole purpose of guaranteeing any possible incidents that may occur during the stay in the chosen hotel.
The processing of these data is protected as indicated in the section relating to the Privacy Policy present on the website of all the hotels of the Sercotel group.
Subsidiary, and for those customers who are not able or do not wish to present a credit card of their ownership, they must deposit the amount corresponding to the amount of the reservation made, which will be fully refunded at the time of check-out, once the absence of any incident has been verified.
Hotel Coliseo Bilbao - Inversiones Naron 2003, S.L. B63566244.
Hotel Sorolla Palace - Inmobiliaria Guadalmedina, S.A. A29005782.
The personal data linked to this website respect the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and to the free circulation of these data, LOPDGDD 3/2018 and other current legislation and regulations on data protection.
Who is the Data Controller?
THE THREE LUCES HOTEL, S.A.
NIF: A36681211
Address: Rúa Cuba, 19-21, 36204, Vigo (Pontevedra) Spain
Telephone: 986480250
Email: reservas@hotel3luces.com
For what purpose and why can we process your personal data?
According to the different sections of our website, we process your data for the following purposes:
1. Management of data of people who contact through the contact form and the rest of the means indicated in the contact section. Your data will be processed to meet your requests for information, questions, queries, suggestions or complaints. We can treat your data for this purpose because we have a legitimate interest in attending to the necessary communications to carry out our activity.
2. Management of the data of the reservations made through the enabled web section, for the fulfillment of the provision of the contracted service. We can treat your data because there is a contractual relationship and a legal obligation established in Law 58/2003, of December 17, General Tax, in the Royal Decree of August 22, 1885, which publishes the Code of Commerce and other applicable legislation.
3. Management of the pre-contractual relationship of the information provided in the "budget request" section. We can treat your data for this purpose because there is a legitimate interest in the formalization of a contract.
4. Management of sending promotions and information bulletins/newsletter. Your data will be processed to promote our activity, send you information about activities, promotions or events that are organized at the Hotel and the rest of the establishments managed by the Sercotel Hotel Group and that may be of interest to you. We can process your data for this purpose because you have given us your consent.
How long will we keep your personal data?
Your data will be kept for the time necessary to achieve the indicated purposes and, duly blocked, during the broader limitation period for legal actions, in accordance with the applicable legislation.
Is it mandatory that you provide us with your data?
The data provided is necessary to establish the contractual relationship, otherwise the contract/future contract cannot be concluded or the corresponding invoice issued.
To whom will your data be communicated?
1. Data of the people who contact through the contact form and the rest of the means indicated in the contact section:
Your data will be communicated to our treatment managers when necessary for the correct provision of the services contracted to them.
2. Data of the people who make reservations through the enabled web section, for the fulfillment of the provision of the contracted service:
a) The necessary personal data of the client will be communicated to the Tax Administrations, in order to comply with the legal obligations with said Administration.
b) Banking entities will be informed of the data that is necessary in order to make bank deposits and payments derived from the contractual relationship.
c) Insurance and reinsurance companies, insurance and reinsurance brokerages, lawyers, solicitors, Courts and Tribunals will be informed of the data that is necessary for the collection/payment of compensation or for the exercise or defense of claims. .
d) Your data will be communicated to our treatment managers when necessary for the correct provision of the services contracted to them.
3. Data of the people who provide their data in the "budget request" section:
Your data will be communicated to our treatment managers when necessary for the correct provision of the services contracted to them.
4. Data of the people who provide their email to send promotions and newsletters/newsletter:
a) Your data will be communicated to our treatment managers when necessary for the correct provision of the services contracted to them.
b) In the event that you have given us your consent, your data will be communicated to Sercotel Hotel Group for the sending of promotions and newsletters.
Will data be transferred to third countries?
International Data Transfers will not take place.
What are your rights when you provide us with your personal data?
- Access: right to obtain confirmation about whether we are treating your personal data or not, namely, what they are, what they are used for, how long they will be kept, their origin and if they have been communicated or they will communicate to a third party.
- Rectification: right to request the rectification of inaccurate data and to complete incomplete personal data.
- Deletion: right to request the deletion of personal data when they are inadequate, excessive or no longer necessary for the purposes for which they were collected, including the right to be forgotten.
- Opposition: right to oppose, in certain circumstances, the processing of your personal data or to request that the processing be ceased.
- Limitation of Treatment: right to request, in the legally established circumstances, that your data not be processed beyond the mere conservation of the same.
- Portability: the right to receive personal data in a structured format, for common use and mechanical reading, and to be able to transmit them to another person in charge, whenever technically possible.
- Right to withdraw consent: you can withdraw your consent at any time by writing to the address of the controller, but the treatments that have already been carried out will continue to be valid.
Where can you exercise your rights?
The exercise of rights must be made in writing and addressed to the following address Rúa Cuba, 19-21, 36204, Vigo (Pontevedra) Spain or to the email reservas@hotel3luces.com. THE THREE LIGHTS HOTEL, S.A. puts at your disposal models for the realization of the exercise of rights that can be obtained at the address indicated above. For more information: www.agpd.es
Right to claim before the Control Authority?: In the event that your rights have not been respected, you can file a claim by writing to the Spanish Agency for Data Protection located on Jorge Juan street, 6-28001-Madrid or use the electronic office: https://sedeagpd.gob. In both cases, you must accompany the relevant documentation.
The personal data linked to this website respect the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and to the free circulation of these data, LOPDGDD 3/2018 and other current legislation and regulations on data protection.
Who is the Data Controller?
THE THREE LUCES HOTEL, S.A.
NIF: A36681211
Address: Rúa Cuba, 19-21, 36204, Vigo (Pontevedra) Spain
Telephone: 986480250
Email: reservas@hotel3luces.com
For what purpose and why can we process your personal data?
According to the different sections of our website, we process your data for the following purposes:
1. Management of data of people who contact through the contact form and the rest of the means indicated in the contact section. Your data will be processed to meet your requests for information, questions, queries, suggestions or complaints. We can treat your data for this purpose because we have a legitimate interest in attending to the necessary communications to carry out our activity.
2. Management of the data of the reservations made through the enabled web section, for the fulfillment of the provision of the contracted service. We can treat your data because there is a contractual relationship and a legal obligation established in Law 58/2003, of December 17, General Tax, in the Royal Decree of August 22, 1885, which publishes the Code of Commerce and other applicable legislation.
3. Management of the pre-contractual relationship of the information provided in the "budget request" section. We can treat your data for this purpose because there is a legitimate interest in the formalization of a contract.
4. Management of sending promotions and information bulletins/newsletter. Your data will be processed to promote our activity, send you information about activities, promotions or events that are organized at the Hotel and the rest of the establishments managed by the Sercotel Hotel Group and that may be of interest to you. We can process your data for this purpose because you have given us your consent.
How long will we keep your personal data?
Your data will be kept for the time necessary to achieve the indicated purposes and, duly blocked, during the broader limitation period for legal actions, in accordance with the applicable legislation.
Is it mandatory that you provide us with your data?
The data provided is necessary to establish the contractual relationship, otherwise the contract/future contract cannot be concluded or the corresponding invoice issued.
To whom will your data be communicated?
1. Data of the people who contact through the contact form and the rest of the means indicated in the contact section:
Your data will be communicated to our treatment managers when necessary for the correct provision of the services contracted to them.
2. Data of the people who make reservations through the enabled web section, for the fulfillment of the provision of the contracted service:
a) The necessary personal data of the client will be communicated to the Tax Administrations, in order to comply with the legal obligations with said Administration.
b) Banking entities will be informed of the data that is necessary in order to make bank deposits and payments derived from the contractual relationship.
c) Insurance and reinsurance companies, insurance and reinsurance brokerages, lawyers, solicitors, Courts and Tribunals will be informed of the data that is necessary for the collection/payment of compensation or for the exercise or defense of claims. .
d) Your data will be communicated to our treatment managers when necessary for the correct provision of the services contracted to them.
3. Data of the people who provide their data in the "budget request" section:
Your data will be communicated to our treatment managers when necessary for the correct provision of the services contracted to them.
4. Data of the people who provide their email to send promotions and newsletters/newsletter:
a) Your data will be communicated to our treatment managers when necessary for the correct provision of the services contracted to them.
b) In the event that you have given us your consent, your data will be communicated to Sercotel Hotel Group for the sending of promotions and newsletters.
Will data be transferred to third countries?
International Data Transfers will not take place.
What are your rights when you provide us with your personal data?
- Access: right to obtain confirmation about whether we are treating your personal data or not, namely, what they are, what they are used for, how long they will be kept, their origin and if they have been communicated or they will communicate to a third party.
- Rectification: right to request the rectification of inaccurate data and to complete incomplete personal data.
- Deletion: right to request the deletion of personal data when they are inadequate, excessive or no longer necessary for the purposes for which they were collected, including the right to be forgotten.
- Opposition: right to oppose, in certain circumstances, the processing of your personal data or to request that the processing be ceased.
- Limitation of Treatment: right to request, in the legally established circumstances, that your data not be processed beyond the mere conservation of the same.
- Portability: the right to receive personal data in a structured format, for common use and mechanical reading, and to be able to transmit them to another person in charge, whenever technically possible.
- Right to withdraw consent: you can withdraw your consent at any time by writing to the address of the controller, but the treatments that have already been carried out will continue to be valid.
Where can you exercise your rights?
The exercise of rights must be made in writing and addressed to the following address Rúa Cuba, 19-21, 36204, Vigo (Pontevedra) Spain or to the email reservas@hotel3luces.com. THE THREE LIGHTS HOTEL, S.A. puts at your disposal models for the realization of the exercise of rights that can be obtained at the address indicated above. For more information: www.agpd.es
Right to claim before the Control Authority?: In the event that your rights have not been respected, you can file a claim by writing to the Spanish Agency for Data Protection located on Jorge Juan street, 6-28001-Madrid or use the electronic office: https://sedeagpd.gob. In both cases, you must accompany the relevant documentation.